Membership Headquarters

Membership FAQ

When will I receive my tickets?

How do I exchange my tickets?

How do I purchase extra tickets?

What if the Crew make the MLS Playoffs?

Why am I not receiving Season Ticket Member e-mails from the Crew?

How do I refer a friend?

What are my parking options?

How do I request Crew Cat or submit a donation request to the Crew?

How do I make a donation to the Crew Soccer Foundation?

How do I get a message on the scoreboard?


When will I receive my tickets?

Season ticket books are shipped directly from the printer.  Your tickets should arrive at the latest within the week leading up to the first home match.

How do I exchange my tickets?

Ticket exchange allows you to take tickets from matches you have missed and exchange them for additional tickets to a different match, ensuring that none of your tickets go to waste.  For more information on the exchanging process, restrictions, and available exchange dates, please click here.

How do I purchase extra tickets?

Crew Season Ticket Members have access to discounted pricing on single match tickets.  To discuss pricing and available locations, please contact your personal service representative.

Single Match Tickets: Season Ticket Members can purchase up to nine (9) tickets over the course of the season at their special discounted rate.  All purchases at the special discounted rate must be completed by 5:00 p.m. on the day before the match.  All tickets sold on match day are at the Day of Game Price.

Groups: If your group requires 20 or more tickets, you will receive a special group rate.  These tickets will not count against your Season Ticket Member allotment of discounted single match tickets.  Group purchases cannot be combined with Ticket Exchange or the Season Ticket Member discounted single match pricing (ie, one cannot buy 9 tickets at the Season Ticket Member rate and then 11 more at the group rate).  Please contact your service representative to set up your group for 2014!

What if the Crew make the MLS Playoffs?

Season Ticket Members have the privilege of purchasing their seats for all home Crew playoff matches.  Further details regarding the purchase process will be distributed at a later date.

Why am I not receiving Season Ticket Member e-mails from the Crew?

E-mail is the most efficient and effective method of distributing information that is relevant to your Season Ticket Member experience.  If you are not getting e-mails from us, then you are likely not receiving information regarding presales, match days, special member events, and more in a timely manner.

The most common reason for Season Ticket Members not receiving e-mail correspondence from the Crew is that we do not have your most up-to-date e-mail address on your account.  This can be fixed simply by contacting your service representative to have your account updated.

Furthermore, if you have ever unsubscribed from any Columbus Crew or Major League Soccer e-mail list, then you have likely unsubscribed from our Season Ticket Member list.  The league and club databases are linked, so when you unsubscribe from one, you unsubscribe from all of the e-mail lists.  If this is the case, please contact your service representative so we can work with our Database Manager to get you re-subscribed.

How do I refer a friend?

For more information on how you can dare your friends to be MASSIVE, click here.

What are my parking options?

General Admission parking is $10 on match days.  Season Ticket Members can purchase an 18 Match Parking Pass in the B Lot for $180.  The B Lot is located on the east side of the Stadium.  VIP Parking is reserved for Center Circle Club members, Scotts Field Seat holders, and suite owners. 

How do I request Crew Cat or submit a donation request to the Crew?

Bring some added fun and excitement to your next event with the addition of “America’s Hardest Working Mascot”, Crew Cat.  For more information on having Crew Cat attend your next event, click here.

The Crew is happy to consider donating tickets to non-profit organizations.  For more information on requesting a donation, click here.  Please remember that requests must be received no later than six (6) weeks prior to the deadline for donation.

How do I make a donation to the Crew Soccer Foundation?

The Crew is very active in developing programs to improve the lives of the youth in our community.  To donate, click here.

How do I get a message on the scoreboard?

We are happy to put your Happy Birthday or Congratulations message on the scoreboard during a Crew match.  All we ask for is a minimum $50 donation to the Crew Soccer Foundation.  Please contact your service representative to get your message set up.