Membership Headquarters

Client Services Team

Vince Massi
Title: Sr. Manager of Client Services
Phone: 614-447-4143

Massive Since: January of 2014
Hometown: Conneaut, OH
College: Kent State University
Previous Experience: Account Membership Executive with the Tampa Bay Lightning from 2007-2014

Favorite Player: Steve Clark... YES! YES! YES!
Pre-Match Meal: Yellow Brick Pizza
In 2014, I am most looking forward to: Sharing the excitement of Crew matches and learning more about the soccer community and its fan base.


Madeline Davis
Title: Sr. Client Services Coordinator
Phone: 614-447-4240

Massive Since: February of 2012
Hometown: Hudson, OH
College: Baldwin-Wallace College (undergrad); Kent State University (grad school)
Previous Experience: Joined the Crew family during the winter of 2012, after spending time in Dallas, TX working as an event coordinator for Anthony Travel Inc. in the Team Sports Division.

Favorite Player: Bernardo Anor – I love when he dances after he scores.
Pre-Match Meal: I go out of my way and take Lane Ave to stop at Tai’s Asian Bistro and pick up some Hot Pepper Chicken.
In 2014, I am most looking forward to: Opening Match – open the gates and let the people back in!


Zach Collins
Title: Client Services Coordinator
Phone: 614-447-4236

Massive Since: October of 2013
Hometown: Logan, OH
College: Ohio State University for undergrad and West Virginia University for grad school
Previous Experience: Fan Experience and Promotions Team Intern at Ohio State, Night Sales Associate and Outside Sales Representative for the Columbus Crew

Favorite Player: Wil Trapp
Pre-Match Meal: Subway 6” Oven Roasted Chicken Breast on wheat. Lettuce, spinach, oregano, black pepper, and a line of ranch. Accompanied with Garden Salsa Sun Chips and a Blue Gatorade
In 2014, I am most looking forward to: A playoff run.


Lauren Pioli

Title: First Impressions Coordinator
Phone: 614-447-4292

Massive Since: July of 2014
Hometown: Hilliard, OH
College: Ran track and cross country at Lake Erie College my freshman year, then transferred Bowling Green State University to finish my undergrad.
Previous Experience: Western & Southern Open professional tennis tournament (ticket ops), Worcester Sharks AHL (marketing and production), and most recently Fifth Third Bank (teller).

Favorite Player: Wil Trapp
Pre-Match Meal: Lots of coffee!
In 2014, I am most looking forward to: Becoming a part of the Crew family!