Gate Greeters

Gate Greeters Position Summary:  Gate Greeters are responsible for scanning our guests’ tickets with Ticket Scanners upon entry with a smile and friendly greeting.  Gate Greeters will need to be able to make direct eye contact with our guests and be very vocal to direct people to come to their lines to be scanned.  All Gate Greeters need to be familiar with how to operate a ticket scanner and able to keep a calm and collected domineer if a scanning issue would arise.  Gate Greeters need to be able to go out of their way to make every single guest feel they are a VIP by welcoming them and thanking them for coming.

Essential Duties & Responsibilities

  • Always conduct yourself and your affairs in the manner in which Lamar Hunt* would have envisioned
  • Provide highest level of service to ensure guests’ expectations are exceeded and overall experience at Crew Stadium is positive and memorable
  • Ensures all guests are greeted upon arrival and first impression standards are met
  • Thank all guests for attending our events
  • Demonstrates Fan First initiatives in customer interactions for all Stadium events
  • Must handle any and all guest-related matters in a professional and courteous manner while offering each guest superior and individualized service
  • Scan tickets for entry with a smile and friendly greeting
  • Remain in designated position during scheduled event time unless redeployed by a supervisor or full time Crew staff member
  • Learn the layout of Crew Stadium and re-direct guests to the correct location when assistance is needed
  • Maintain thorough knowledge of the building policies, procedures, and event information
  • Enforce all building policies and procedures during and event to assure safety and security for all guests
  • Communicate effectively with all other event day and Crew staff
  • Handle complaints and resolve issues in the best way possible

Required skills, experience & abilities
(To perform this job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Must be at least 18 years of age
  • Must be legally eligible for employment in the United States (proof of eligibility will be required prior to beginning work)
  • High school diploma, GED or equivalent
  • Ability to stand for long periods of time in excess of 8 hours and may include walking long distances and climbing stairs
  • Ability to lift a maximum of 25 pounds
  • Must be able to work a minimum of 80% of scheduled Stadium events
  • Able to work a flexible schedule including evenings, weekends and holidays
  • Ability to work outdoors in changing weather conditions in the extreme heat, cold, rain, sleet, snow and in direct sunlight
  • Must maintain a professional appearance and demeanor at all times
  • Ability to maintain the highest level of customer service while being fully focused on the Fan Experience
  • Must be outgoing and friendly and able to work under pressure with the ability to deal with problems in a fast-paced environment
  • Excellent communication skills with the ability to follow oral and written instructions to communicate effectively with others
  • Ability to effectively present information and respond to questions from our guests
  • Must be able to make direct eye contact, greet, welcome, and thank all guests
  • Required to assist the Marketing and Corporate Partnership Departments with distribution of Give-A-Ways, pass-outs, and fliers

*Lamar Hunt founded the Columbus Crew as a charter member of MLS in 1996.  Hunt built Crew Stadium in 1999, making Columbus home to the first soccer-specific stadium in the MLS.

Apply now for a position with America’s Hardest Working Event Staff

If you have any questions email us at eventstaff@thecrew.com

**application does not guarantee an exclusive spot as a Gate Greeters.  All Event Staff members will be cross-trained and may be asked to work a different position during any given event.